There is something particular we look for in every technician we hire and work with at HPG Mechanical. Of course, we’re always on the lookout for licensed and bonded professionals with the technical experience in plumbing and HVAC that our customers have come to expect over the past 50 years. But we also keep an eye out for those with an innate ability to serve customers.
There is that old saying: “You can teach everything but work ethic.” We think the same goes for customer service. Anyone can show up and complete a job, do it well, and meet the most basic needs of the request - but in all of our years of business, we know that it takes a certain kind of person to deliver the top-notch customer service that we need more of in this world.
Everyone loves the feel-good headline stories of someone going above and beyond: police officers who help out stranded motorists, classrooms of students who volunteer for library programs, or just one neighbor who is always looking out for another. These are all good stories when they come about, but we believe they should be everyday occurrences. The pros at HPG have kept customer service at the top of mind for so long it’s second nature to us. It all comes down to one question:
How does this look from the customer’s perspective?
In other words: empathy.
It’s more than just getting the job done; this is about solving a customer’s problem. This goes beyond getting the water, gas, or air to flow in the right direction. Solving a problem means ensuring the customer feels like their issues are heard so they feel satisfied.
This is why we make ourselves available for homeowner associations and condominium board meetings - so you and your tenants can feel heard.
This is why we make sure our trucks are stocked with the tools and parts necessary to do just about any repair on the spot.
This is why we do preventative maintenance checkups on every system we service - to resolve the problem you have now, while advising on ways to prevent issues in the future.
Customer service is as essential as everyday kindness. It is why we do what we do and why we’ve been active members in the Calgary community for over 50 years. Our customers love having us (and we love having them!) and we’re excited for you to discover the HPG difference.
Give us a call for your plumbing, heating, and gasfitting needs anytime, and the professionals at HPG will show you what customer service really means.